Improve: Expertise
Deep knowledge and specialization
Getting Started
1
Document role-specific knowledge before it leaves with employees
2
Build structured training programs for each role level
3
Track certifications and professional development
4
Identify and empower subject matter experts as internal teachers
Level Roadmap
Lvl 1
Foundation
Role-specific knowledge documented
Lvl 2
Structure
Training programs in place
Lvl 3
Performance
Certification tracking; 80%+ role-proficient
Lvl 4
Excellence
Subject matter experts identified; knowledge sharing
Lvl 5
Mastery
Learning organization; thought leadership