Improve: Knowledge Base
Centralized knowledge, documentation, and retrieval
Getting Started
1
Choose a central platform for document storage
2
Identify and document tribal knowledge from key employees
3
Create onboarding documentation for each role
4
Implement regular knowledge review and update cycles
Level Roadmap
Lvl 1
Foundation
Key documents stored centrally; basic file organization; tribal knowledge identified
Lvl 2
Structure
Knowledge base platform in use; onboarding docs complete; FAQ documented
Lvl 3
Performance
80%+ processes documented; search works; regular content reviews
Lvl 4
Excellence
Knowledge sharing culture; cross-department wiki; lessons-learned practice
Lvl 5
Mastery
AI-assisted knowledge retrieval; predictive knowledge gaps; external thought leadership