Organizational Structure
Is the scaffolding explicit, or improvised?
What it measures
Clarity of reporting lines, decision rights, governance cadences, and the processes that connect departments.
Why it matters
Ambiguous structure makes every decision slower and every conflict worse. Explicit structure lets the company scale past the "everyone knows everyone" phase.
What good looks like
- The org chart matches reality
- Decision rights are explicit (RACI or equivalent)
- Governance cadences produce decisions, not status updates
- Process improvements don't require C-level intervention
How it evolves across levels
- L1 Foundation
Org chart is accurate.
- L2 Structure
Decision rights are documented.
- L3 Performance
Governance cadences are reliable and outcome-focused.
- L4 Excellence
The structure flexes with the business.
- L5 Mastery
The structure is an asset that makes change easier.