Knowledge Base
What the company knows, findable by anyone who needs it.
What it measures
The presence, quality, searchability, and freshness of internal documentation, SOPs, and institutional knowledge.
Why it matters
Knowledge that lives only in heads leaves when those heads do. A functional knowledge base converts individual expertise into company property.
What good looks like
- A single source of truth per domain
- Search returns useful results
- Stale content is pruned actively
- Documentation is updated as part of the work
How it evolves across levels
- L1 Foundation
Critical processes are documented somewhere persistent.
- L2 Structure
A single source of truth exists per domain.
- L3 Performance
Search works; new hires can self-serve most questions.
- L4 Excellence
Docs stay fresh as part of normal work.
- L5 Mastery
The knowledge base is a durable asset.